Frequently Asked Questions
Everything you need to know about your D.Franklin experience.
How long will it take to receive my order?
Standard shipping usually takes 3-5 business days within the EU, while international orders may take 7-10 business days depending on the destination.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags and packaging intact.
Are D.Franklin products covered by a warranty?
Yes, all our footwear and eyewear products come with a 2-year warranty against manufacturing defects from the date of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay.
How can I track my shipment?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the courier's website to monitor your delivery in real-time.
How do I know which size to choose?
Each product page includes a detailed size guide. We recommend measuring your foot or checking our size conversion chart to ensure the perfect fit.