Returns & Exchanges
At D.Franklin, we want you to be completely satisfied with your purchase. If your new fashion items aren't a perfect fit, you can return or exchange them within 30 days of delivery.
Initiate Your Return
Access our online returns portal using your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the products are in unworn condition.
Ship the Items
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at the nearest authorized collection point.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing